You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.
As an unregistered user, you will need to contact our Customer Services Department by phone or email. When you request a return via our Customer Services department, please also specify a time(s) that you would like the courier to come and collect your package. Make sure that no more than 14 days have passed since you requested to return the item. Once you have made your request:
1. you will receive a return authorisation email.
2. be sure to protect the products by choosing a box of an appropriate size
N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.
Remember that registering for a My MAX&Co. account allows you to request a return even easier and faster.
We will send you an email with a Tracking Number so that you can track your return as soon as your package arrives at the GLS office responsible for deliveries to our warehouse.
Your package will be taken care of by the Quality Control Department and necessary checks will be carried out. If successful, after a few days you will receive an email confirming that your refund will be issued.
If your return fails these checks, our Customer Services department will contact you.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.